Privacy Policy

Welcome to OZtrail Shop (“we”, “us”, or “our”), your trusted source for premium outdoor adventure gear. At newoutdoorgearhub.com, we are committed to protecting your privacy while providing you with quality products for your camping, hiking, and outdoor experiences.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us. Please read this policy carefully. By accessing or using our service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information to provide and improve our outdoor gear shopping experience:

Personal Information

• Contact Details: Name, email address, phone number, shipping and billing addresses when you make a purchase or create an account.
• Payment Information: Credit card details (processed securely through our PCI-DSS compliant payment processors), PayPal account information (if used). Note we do not store full credit card numbers on our servers.
• Order History: Details of products purchased, including tents, sleeping bags, cooking equipment and other outdoor gear.

Non-Personal Information

• Device Information: IP address, browser type, operating system, and other technical details when you browse our site.
• Usage Data: Pages visited, products viewed, time spent on site, and other engagement metrics to improve your shopping experience.
• Location Data: General geographic information to provide appropriate product recommendations and shipping options (we do not collect precise GPS data).

2. How We Use Your Information

We use the collected data to enhance your outdoor gear shopping experience:

• Process and fulfill your orders for camping equipment and outdoor supplies
• Provide customer support for your adventure gear needs
• Improve our website and product offerings based on customer preferences
• Send order confirmations, shipping notifications, and service-related communications
• With your consent, send marketing communications about new tents, sleeping bags, or other outdoor products
• Prevent fraud and enhance the security of our payment systems
• Comply with legal obligations related to international sales

3. Data Sharing and Disclosure

We value your trust and only share your information in these specific circumstances:

• Service Providers: Trusted third parties who assist with payment processing (Visa, MasterCard, JCB, PayPal), shipping carriers, IT services, and marketing. These partners only receive necessary information to perform their functions.
• Legal Requirements: When required by law or to protect our rights, such as responding to lawful requests from authorities.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition, customer information may be transferred as a business asset.

We never sell your personal information to third-party marketers.

4. International Data Transfers

As we serve customers globally (excluding some Asian and remote regions), your information may be transferred to and processed in countries other than Australia. We ensure all transfers comply with applicable data protection laws and implement appropriate safeguards.

5. Data Storage and Security

We implement robust security measures to protect your outdoor adventure planning data:

• 256-bit SSL encryption for all data transmissions (same security level as banks)
• PCI-DSS compliant payment processing with strict no-storage policy for sensitive card details
• Regular security audits and system monitoring
• Limited employee access to personal data on a need-to-know basis

While we take all reasonable precautions, no internet transmission is 100% secure. We encourage customers to use strong passwords and log out after account access.

6. Your Rights and Choices

You have control over your personal information:

• Access & Correction: Review and update your account information through “My Account” or by contacting us.
• Marketing Preferences: Opt-out of promotional emails using the unsubscribe link in each message.
• Data Deletion: Request deletion of your personal data, subject to legal retention requirements for transactions.
• Payment Details: Remove saved payment methods from your account settings at any time.

To exercise these rights, contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Necessary for site functionality, like maintaining your shopping cart of tents, sleeping bags, and other gear.
• Performance Cookies: Help us understand how customers use our site to improve navigation and product displays.
• Marketing Cookies: With consent, these allow us to show relevant outdoor product advertisements on other sites.

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect certain site features.

8. Children’s Privacy

Our outdoor gear is designed for adult adventurers. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will take steps to delete the information.

9. Changes to This Policy

We may update this Privacy Policy as our outdoor shop evolves. We encourage periodic review of this policy.

10. Contact Us

Thank you for trusting OZtrail Shop with your outdoor adventure needs. We’re committed to protecting your privacy as seriously as we design our camping gear.