Welcome to OZtrail Shop’s FAQ section! We’ve compiled answers to the most common questions about our outdoor gear, delivery, payments, and more. Can’t find what you’re looking for? Contact our friendly team at [email protected].
About OZtrail Shop
Who is OZtrail Shop for?
We cater to outdoor enthusiasts of all levels – from weekend campers to serious expedition planners. Our products are designed for adventurers who value quality, durability, and reliability in their outdoor gear.
What makes your products special?
Our gear is built to withstand rugged outdoor conditions while maintaining comfort and functionality. From quick-pitch tents to insulated sleeping bags, we focus on practical solutions that make outdoor adventures more enjoyable.
Product Questions
How do I choose the right tent for my needs?
Consider your group size, weather conditions, and setup preferences. Our range includes lightweight options for backpackers and spacious family tents with extra weather protection.
Are your sleeping bags suitable for extreme cold?
We offer various temperature-rated sleeping bags. Look for our alpine-rated options for sub-zero conditions, or choose lighter versions for summer camping.
Do you sell complete camping sets?
While we don’t offer pre-packaged sets, our wide range across tents, sleeping gear, cooking equipment and furniture makes it easy to build your perfect kit.
Ordering & Account
How do I create an account?
You can register during checkout or through our account page. Having an account lets you track orders and save your details for faster future purchases.
Can I modify my order after placing it?
We process orders quickly to get your gear to you fast! Contact us immediately at [email protected] if you need to make changes – we’ll do our best to accommodate your request.
Payments
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption and never store your full payment details on our servers.
Shipping & Delivery
What are my delivery options?
Standard Shipping: $12.95 AUD via DHL/FedEx (10-15 business days after dispatch)
Free Shipping: For orders over $50 AUD via EMS (15-25 business days after dispatch)
How long does order processing take?
We typically process orders within 1-2 business days (up to 3 days during peak seasons). You’ll receive tracking information once your gear is dispatched.
Do you ship internationally?
Yes! We ship worldwide except to some parts of Asia and remote locations. International delivery times vary by destination.
What if my delivery is delayed?
While we work with reliable carriers, occasional delays can happen. Use your tracking number to monitor progress, and contact us if your gear doesn’t arrive within the estimated timeframe.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return policy from the delivery date. Items must be unused and in original packaging. Contact us to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty or incorrect due to our error.
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Contact & Support
How can I contact customer service?
Email us at [email protected] for prompt assistance with any questions or concerns.
What are your business hours?
Our team is available Monday-Friday, 9am-5pm AEST. We aim to respond to all inquiries within 24 business hours.
Ready to gear up for your next adventure? Browse our outdoor equipment today!
The OZtrail Shop Team – Helping You Explore Further